Terms of service

Last updated: October 14, 2026

These Terms of Service are the agreement between you and Tansy Active. We wrote them in plain English so they're easy to read. By using this website or placing an order, you agree to these Terms. If you don't agree, please don't use the site.

1. Who we are

Tansy Active is an online store for women's activewear. This website is operated by ÉRIC MARCELLUS PEREIRA NAZARIO LTDA (CNPJ 49.301.943/0001-43), located at Rua 19 (Res S Terezinha - 1A Etapa), 31, Cuiabá, Mato Grosso, 78089-612, Brazil. In these Terms, "Tansy Active," "we," "us," and "our" mean that company.

You can reach us at support@tansyactive.com or through our contact page.

Our store runs on Shopify, which provides the platform for our website and checkout.

2. Who can shop here

You must be at least 18 years old, or the age of majority where you live, to place an order. If you're younger, a parent or guardian needs to place the order for you.
We currently sell and ship only to addresses in the United States.
Our products are sold for personal use, not for resale. We may limit the quantity per order.

3. Our products

What you see. We do our best to show and describe every product accurately, including colors, sizes, and fabric. Screens show colors differently, so a color may look slightly different in person. Product pages show a size guide when we have measurements for that piece; please check it before you order, or email us if you're unsure.
Fit and care. Fit can vary from person to person. Follow the care instructions on the product page and the label.
If we get something wrong. If we find a mistake in a product description or photo that affects an order you've placed, we'll contact you, and you can cancel for a full refund.

4. Prices and payment

Prices are in U.S. dollars. Prices can change at any time, but you always pay the price shown at checkout when you place your order.
Shipping costs and any sales tax are shown at checkout before you pay. Shipping is free on every order. Our Shipping Policy explains how shipping works.
We accept major credit and debit cards. The payment options available for your order are shown at checkout.
We charge your payment method when you place your order. Payments are processed securely by our payment provider, and we never see or store your full card number.
By paying, you confirm that you're authorized to use that payment method.
If an item was listed at the wrong price by mistake, we'll contact you before shipping. You can then keep the order at the correct price or cancel for a full refund.
Discount codes and promotions come with their own conditions, which we show with each offer.

5. Your order

After you order, we send a confirmation email. It means we received your order.
We may need to cancel an order, for example if an item is out of stock, a price or description was wrong, we can't verify the payment, we can't deliver to the address, or the order looks fraudulent or placed for resale. If we cancel your order, you get a full refund.
You can cancel your order as long as it hasn't shipped. See our Refund Policy.

6. Shipping and delivery

Our Shipping Policy is part of these Terms. It covers where we ship, what it costs, how long it takes, and what we do when a package is late or lost.

We're responsible for your order until it's delivered to the address you gave us at checkout.

Some delays are outside our control, such as customs checks, carrier problems, or severe weather. We aren't liable for losses caused by those delays, but what we promise in our Shipping Policy for late or lost packages still applies.

7. Returns and refunds

Our Refund Policy is part of these Terms. It explains returns, refunds, cancellations, and what we do when an item arrives wrong, damaged, or defective.

8. Accounts and emails

If you create an account, keep your login details private, and tell us if you think someone else has used your account.
When you order, we send you emails about that order, such as confirmations and shipping updates.
You can unsubscribe from our marketing emails at any time, using the link in any of them.
Our Privacy Policy explains how we handle your personal information.

9. Your reviews and photos

If you send us a review, photo, or comment, you give us permission to show it on our website and in our marketing. Reviews must be your own honest opinion about a product you bought from us. We may remove content that is false, offensive, or unrelated to the product, and you can ask us to take yours down at any time.

10. Using our website

Everything on this site, including the Tansy Active name and logo, text, photos, and design, belongs to Tansy Active or to the partners who let us use it. Please don't copy or reuse it without our written permission.
Don't use the site to break the law, commit fraud, interfere with how the site works, or collect other people's information.
We may block access or cancel orders when these Terms are broken.

11. Other sites and services

Our site may link to websites we don't run, and some features are provided by other companies, such as our payment provider and shipping carriers. We aren't responsible for their content or how they operate. Their own terms and privacy policies apply.

12. Our responsibility

We stand behind what we sell. If an item arrives wrong, damaged, or defective, we fix it as described in our Refund Policy.
We work to keep the site accurate, available, and secure, but we can't promise it will always be free of errors or interruptions.
To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits or lost data, and our total liability for any claim about an order is limited to the amount you paid for that order.
Nothing in these Terms limits any liability that can't be limited by law, or takes away rights you have under the consumer protection laws that apply to you.

13. Resolving disputes

If you have a problem, please contact us first so we can try to fix it. We ask for 30 days to make things right before any legal action.

These Terms are governed by the laws of Brazil, where our company is registered. If we can't solve a dispute together, it will be decided by the courts of Cuiabá, State of Mato Grosso, Brazil. This doesn't take away any rights you have under the consumer protection laws of the U.S. state where you live, including any right to bring a claim in your local courts.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we'll post the new version on this page and change the "Last updated" date. The version in effect when you place an order is the one that applies to that order.

15. A few last things

If a court finds part of these Terms invalid, the rest still applies.
If we don't enforce a part of these Terms right away, we can still enforce it later.
These Terms, together with our Refund Policy, Shipping Policy, and Privacy Policy, are the whole agreement between you and us about your use of the site and your orders.